become a member & join the practice…
To ensure that we have all your current information easily to hand, we will contact you by telephone a couple of days before your appointment (or in the case of patients who call us with a problem we will gather this when we are booking your appointment). This will include updating your medical status in regard to symptoms of Covid-19.
We will also be giving you information regarding your appointment – we have new systems in place during this phase of lockdown.
If you feel that you might need any additional treatment at your appointment please let us know at this time so that we can minimise your visits to the practice.
Before you depart for the practice, we ask that where possible, you have already visited the lavatory, have ensured that you are hydrated and already brushed your teeth. It is important that you do not bring a large number of things into the practice with you, so please ensure you only bring necessary items with you.
Please do not arrive more than 5 minutes early for your appointment.
When you arrive, the doors will be locked, so please let our team know you have arrived by ringing the doorbell. To minimise risk, please ensure you attend your appointment alone unless you require assistance or are supporting a child or someone vulnerable. We are encouraging card payments only so where possible, please do not arrive with cash.
Before entering the practice, one of our trained colleagues will take your temperature to ensure you do not have a fever and invite you in if your temperature is safely below 37.5 degrees centigrade. Unfortunately, if you are above 37.5 degrees, we may have to rearrange your appointment for the safety of all those in practice.
Once you have been invited into the practice, you will be asked to sanitise your hands and you may be asked to wear a facemask should you need to sit in our reception area (we will provide this).
Our receptionists will be behind protective plastic screens, but this is for the safety of everyone.
Before you enter the treatment room, you will need to leave any loose belongings like your coat or bag in the designated box provided.
Upon entering the treatment room, our teams may be wearing extra Personal Protective Equipment (PPE) as in order to provide you with the right care and service, they cannot adhere to social distancing recommendations. This may mean that it is more difficult to see our clinicians’ faces, but please be reassured that they will be the usual friendly team.
Naturally we are also ensuring that each treatment room is carefully cleaned and disinfected after each patient. You will be asked to wash your hands and to place your mask into a plastic bag.
…personalised dental care in relaxed surroundings